Customer Care

At Art by Kikajo, I want you to feel confident when ordering artwork for your home or as a gift. Each product is created from my original artwork, and many items are made to order especially for you.

If you have a question before or after placing an order, please reach out. I'm happy to help.

Ordering

Please review your product selection, size, frame color, personalization, and shipping information carefully before completing your purchase.

Many Art by Kikajo products are made to order, which means production begins after your order is placed.

Personalized Orders

Select Art by Kikajo designs can be personalized with a name or special wording.

For products featuring the live personalization tool, you can preview your personalization directly on the artwork before ordering.

Please check all spelling, capitalization, and wording carefully before submitting your order. Personalized products are created using the information you provide.

If you notice an error after placing your order, please contact Art by Kikajo as soon as possible. Changes cannot be guaranteed once production has begun.

Fine Art Prints & Framed Artwork

Product listings include information about available sizes, framing options, materials, and whether the artwork is sold framed or unframed.

Lifestyle images may show artwork displayed in styled rooms or frames to help demonstrate how a piece may look in a space. Please refer to the individual product description for exactly what is included with your purchase.

Colors may vary slightly between your screen and the finished product due to differences in monitor settings and the printing process.

Production & Shipping

Because many products are made to order, please allow time for both production and shipping.

Estimated delivery information is provided on applicable product pages and during checkout when available.

Please make sure your shipping address is complete and accurate before submitting your order.

For additional information, please see our Shipping Policy.

Returns & Order Problems

Because some Art by Kikajo products are personalized or made specifically for your order, return eligibility may vary depending on the product and circumstances.

If your order arrives damaged, defective, or incorrect, please contact Art by Kikajo promptly so the issue can be reviewed.

For complete information about eligibility, timeframes, and return procedures, please see our Return & Refund Policy.

Need Help?

Have a question about a product, personalization, an existing order, or delivery?

Please contact Art by Kikajo by email and I'll be happy to help.

Email: artbykikajo@gmail.com

For questions about an existing order, please include your order number and the email address used to place the order so I can assist you more efficiently.

As an independent artist-owned online business, customer support is provided by email. Please allow 1–3 business days for a response.

Our Commitment

Art by Kikajo is an independent artist-owned small business. I appreciate every customer who chooses to bring my artwork into their home.

My goal is to provide clear product information, careful order preparation, and helpful customer service throughout your experience with Art by Kikajo.

Thank you for supporting original art and small business.