📦 Return & Refund Policy (No Returns Unless Damaged)

ArtByKikajo Return Policy — No Returns Unless Damaged

At ArtByKikajo, all sales are final. We do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect. Because each product is made to order, we cannot offer returns for buyer’s remorse, sizing issues, or preference changes.

You may request a return or replacement only if your item arrives damaged.

🛠 Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery at artbykikajo@gmail.com so we can evaluate the issue and make it right.

Framed Canvases

• Must contact us within 48 hours of delivery

• Photo evidence of damage is required

• Personalized Canvases are not eligible for refunds; replacements only if damaged. Please check punctuation and grammar before purchasing. Once sent to print it cannot be changed.

Mugs

• Must contact us within 48 hours of delivery

• Photo evidence of damage is required

• Personalized mugs are not eligible for refunds; replacements only if damaged

Digital Downloads

• Non‑refundable

• No returns or exchanges under any circumstances

🚫 Non‑Returnable Items

We cannot accept returns for:

• Digital products

• Personalized or custom items

• Sale items

• Gift cards

• Buyer’s remorse

If you have questions about a specific item, contact us at artbykikajo@gmail.com.

💳 Refunds (If Approved)

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at artbykikajo@gmail.com.