Refund policy

Because many Art by Kikajo products are made to order or personalized specifically for you, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, preference changes, or errors in customer-provided personalization.

However, if your order arrives damaged, defective, or incorrect, please contact us so we can help make it right.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or you receive an incorrect item, contact us at artbykikajo@gmail.com within 48 hours of delivery.

Please include:

Your order number
A description of the problem
Clear photos showing the item and the issue
Photos of the packaging if the item was damaged during delivery

We will review the information and provide the appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please do not send an item back unless you have received return instructions from Art by Kikajo.

Personalized Products

Personalized products are created specifically using the information provided when the order is placed and therefore cannot be returned or exchanged because of a change of mind or an error in customer-provided personalization.

Please carefully review all names, wording, spelling, capitalization, and punctuation before submitting your order.

Once a personalized item has entered production, changes or cancellations may not be possible.

If a personalized product arrives damaged, defective, or different from the personalization submitted with your order, please contact us within 48 hours of delivery.

Non-Returnable Items

Unless an item arrives damaged, defective, or incorrect, we do not accept returns or exchanges for:

Personalized or custom-made products
Made-to-order products
Digital products
Gift cards
Sale or clearance items
Buyer’s remorse or preference changes
Incorrect size, color, or option selected by the customer

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after the refund has been processed for it to appear on your account. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since you were notified that your refund was issued, please contact artbykikajo@gmail.com.