Shipping Policy

Thank you for shopping with Art by Kikajo! Many of our pieces are made to order, including personalized artwork. Please review the details below before placing your order.

Where we ship

Framed canvas artwork is currently available for shipping within the United States only. Shipping availability for other products is shown at checkout.

Processing and delivery

Our framed canvas artwork has an estimated 6–10 day timeframe. Delivery estimates for prints, stationery, mugs, pillows, and other products may vary. Please check the product page and checkout for the estimate applicable to your order.

Personalized and made-to-order items require preparation before they ship. Delivery estimates are not guaranteed; carrier delays, holidays, and order volume can affect arrival dates.

Shipping costs

Your shipping cost, if any, will be displayed at checkout before you place your order.

Tracking

When tracking is available, you’ll receive a shipping confirmation with tracking details after your order has shipped. Items in the same order may arrive in separate packages.

Address changes and delivery issues

Please check your shipping address carefully before placing an order. If you notice an error, contact us through the store’s contact page as soon as possible. We’ll do our best to help, but we may not be able to change an address once an order has entered production or shipped.

If your order arrives damaged, or if tracking shows a problem with delivery, please contact us through the store’s contact page with your order number and any helpful photos so we can look into it.

If we learn that we cannot ship your order within the stated timeframe, we’ll contact you with the available options, including a refund if you do not agree to the delay.